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RELEASED: AUGUST 2008
After researching the UK call centres market development and taking into account various other factors the following conclusions can be drawn from MBD's report:
MARKET REVIEW 2003-2007:
In 2007, the number of call centres in the UK increased by 3% to 6246, representing growth of 17% compared with 2003. Prior to this, the number of call centres increased year-on-year, with annual growth rates peaking at 6% in 2006. Growth towards the end of the review period is partially attributable to the increase in companies returning call centre operations to the UK, as customer relationship management becomes a higher priority. Moreover, the market has also been driven by the expansion of existing operations.
MARKET FORECAST 2008-2012:
Between 2007 and 2012, the number of UK call centres is expected to demonstrate year-on-year growth, culminating in an overall increase of 16%. In the latter year, the number of call centres is projected to reach 7261, representing a 3% increase in the year. Annual levels of growth are anticipated to be more moderate than in the review period, fluctuating between 2% and 4%, which partially reflects the maturity of the market and the trend towards offshore outsourcing. The sectors with the strongest growth potential for call centres are expected to include energy & utilities, banks, and the public sector.
NOTE TO EDITORS:
MBD specialises in business to business market research. The range of reports and industries in which we operate in constantly expanding (our portfolio comprises of more that 140 titles). All our reports are written by in-house market consultants.
Click here for full details of the UK Call Centres Market Research Report
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